92je Privacy
Policy & Data Rights

01 Who We Are

92je is an online casino and sports betting platform operating at 92je.com and serving Pakistani players. 92je functions as the data controller in respect of all personal data collected from players registered on the platform. As data controller, 92je determines the purposes and means by which your personal data is processed, and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.

All privacy-related enquiries, data access requests, erasure requests, and complaints should be directed to our support team via live chat (available 24/7 on the platform) or by email at [email protected]. We aim to respond to all privacy-related correspondence within five working days.

02 Data We Collect

92je collects personal data across several categories. The specific data collected depends on the actions you take on the platform and the stage of your relationship with 92je — from initial visit through to active play and withdrawal.

03 How We Collect Data

92je collects personal data through several channels. Understanding these collection methods helps you make informed decisions about the information you share with us.

• Direct input by you: Data you enter directly into 92je forms — including the account registration form, KYC document upload tool, deposit and withdrawal request forms, and support contact forms.
• Automated technical collection: Data collected automatically when you visit the 92je platform, including IP address, device identifiers, browser information, and session activity logs. This collection begins from your first visit even before registration.
• Payment processor data: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the relevant payment processor shares transaction confirmation data with 92je to reconcile your account balance.
• KYC verification providers: Where 92je uses a third-party identity verification service to confirm your CNIC or passport details, that provider shares a verification result (pass/fail) and the verified identity data with 92je.
• Cookies and tracking technologies: 92je uses cookies, web beacons, and similar technologies to collect browsing behaviour data on the platform. Full details are provided in Section 7 of this policy.

04 How We Use Your Data

92je uses the personal data it collects for the following purposes. Each purpose is linked to a legitimate operational, legal, or contractual need:

• Account creation and management: To create, maintain, and secure your 92je account, including identity verification, password reset, and session management.
• Processing deposits and withdrawals: To receive and send PKR payments via JazzCash, EasyPaisa, and partner banks, and to reconcile your account balance accurately.
• Age and identity verification (KYC): To confirm that you are 21 years of age or older and to verify that the payment methods you use are registered in your own name, as required by our compliance obligations.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent payment activity, bonus abuse, and money laundering. Automated fraud detection systems analyse transaction and gameplay patterns on an ongoing basis.
• Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, including the filing of Suspicious Transaction Reports where required by law.
• Responsible gaming enforcement: To monitor gameplay patterns for signs of problem gambling and to apply deposit limits, cooling-off periods, or self-exclusion restrictions requested by players or identified by our responsible gaming systems.
• Customer support: To respond to your support queries, complaints, and account requests via live chat and email, and to maintain a record of support interactions for quality assurance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and PSL cricket betting updates via email or SMS — but only where you have explicitly opted in to receive such communications.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the 92je platform, optimise game offerings, and enhance the player experience for Pakistani users.

05 Legal Basis for Processing

92je processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil the contract between you and 92je — including account operation, payment processing, and KYC verification — is carried out because it is necessary to deliver the services you have signed up for.
• Legal obligation: Processing carried out to comply with applicable laws — including AML reporting obligations, age verification requirements, and data retention mandates — is based on 92je's legal obligations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and anonymised analytics is carried out on the basis of 92je's legitimate interest in operating a secure and fair gaming platform, provided that interest is not overridden by your data protection rights.
• Consent: Marketing communications are sent only on the basis of your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing

92je does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

6.1 Payment Processors

To process your PKR deposits and withdrawals, 92je shares the necessary transaction details with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Each payment processor operates under its own privacy policy and data protection obligations. 92je shares only the minimum data required to complete your requested transaction.

6.2 KYC and Identity Verification Providers

Where 92je uses a third-party KYC provider to verify your CNIC or other identity documents, your identity data is shared with that provider solely for verification purposes. The KYC provider is bound by contractual data processing obligations and is prohibited from using your data for any other purpose.

6.3 Legal and Regulatory Authorities

92je will disclose personal data to government agencies, financial intelligence units, or law enforcement bodies where required to do so by applicable law, court order, or regulatory directive. 92je will notify affected players of such disclosures where it is legally permitted to do so.

6.4 Technology Service Providers

92je uses carefully selected technology partners — including cloud hosting providers, fraud detection platforms, and customer support software — to operate the platform. These providers process data on 92je's behalf under strict data processing agreements that prohibit use of your data for any purpose beyond providing the contracted service to 92je.

07 Cookies & Tracking Technologies

92je uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with the site. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences and settings — such as responsible gaming limits you have set — so you do not need to re-enter them on each visit. These are active only for players with registered 92je accounts.
• Analytics cookies: Collect anonymised data about how players navigate the 92je platform, which games are most popular, and where technical issues occur. This data helps 92je improve the platform experience. Analytics cookies do not identify you personally.
• Marketing cookies: Used only where you have opted in to marketing communications. These cookies help 92je measure the effectiveness of bonus campaigns and ensure you are shown relevant promotions rather than generic offers.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain platform features, including your account login. Disabling analytics and marketing cookies will not affect your ability to play on 92je.

08 Data Retention

92je retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical platform analysis.

09 Data Security

92je takes the security of your personal data seriously and implements a layered approach to data protection. The following technical and organisational security measures are in place across all 92je systems:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and 92je's servers is protected by 256-bit SSL/TLS encryption. The padlock icon in your browser's address bar confirms this protection is active during every session.
• Encryption at Rest: Sensitive data fields — including CNIC numbers, bank account details, JazzCash and EasyPaisa credentials, and KYC documents — are encrypted at rest using AES-256 encryption on 92je's secure servers.
• Access Controls: Access to systems containing personal data is restricted to authorised 92je personnel who require it to perform their job functions. All staff with data access undergo background screening and are bound by confidentiality obligations.
• Two-Factor Authentication: Internal 92je administrative systems that hold player data require multi-factor authentication for all staff access. Players are also encouraged to enable two-factor authentication on their own 92je accounts.
• Penetration Testing: 92je's platform and data infrastructure undergoes regular independent security assessments and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to player data, 92je has a documented incident response procedure. Affected players will be notified without undue delay where required by applicable law.
• Secure Data Disposal: When personal data reaches the end of its retention period, it is disposed of securely using industry-standard data destruction methods that prevent any possibility of recovery.

10 Your Rights

As a player on the 92je platform, you have the following rights in respect of your personal data. These rights can be exercised at any time by contacting 92je support via live chat or email. 92je will respond to all valid requests within 30 days and will not charge a fee for standard requests.

• Right of Access: You have the right to request a copy of all personal data that 92je holds about you. This includes your account details, transaction history, KYC records, gameplay data, and support communications. Data is provided in a commonly used electronic format.
• Right to Rectification: If any personal data 92je holds about you is inaccurate or incomplete, you have the right to request that it be corrected. This includes updates to your contact information, address, or mobile number. Identity-linked data such as your CNIC number may require re-verification before correction is applied.
• Right to Erasure: You may request that 92je delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that erasure requests cannot override legal retention obligations — transaction and KYC records required for AML compliance will be retained for the legally mandated period regardless of an erasure request.
• Right to Restrict Processing: You may request that 92je restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, in which case 92je will assess whether its legitimate interests override your rights in the specific circumstances.
• Right to Withdraw Consent: Where processing is based on consent — primarily for marketing communications — you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

11 Children & Minors

92je is strictly an adult platform. Pakistani players must be 21 years of age or older to register an account, make a deposit, or place any wager on the 92je platform. This age restriction is enforced rigorously through our KYC verification process, which requires all players to confirm their date of birth and provide a valid CNIC at the time of registration.

92je does not knowingly collect personal data from individuals under 21 years of age. If 92je discovers that a player has provided false information about their age during registration, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be referred to our compliance team. Any winnings accumulated during underage play will be forfeited.

Parents and guardians in Pakistan who are concerned about minors accessing online gambling platforms are encouraged to use parental control and internet filtering software to block access to gambling-related websites. If you believe a minor has created an account on 92je using false information, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Policy Updates

92je reviews and updates this Privacy Policy periodically to reflect changes in applicable law, regulatory requirements, platform features, or data processing practices. When material changes are made — meaning changes that significantly affect your rights or the way your personal data is processed — 92je will notify registered players by email to their registered address and will display a prominent notice on the platform homepage for a minimum of 14 days prior to the updated policy taking effect.

For minor updates — such as clarifications of existing provisions, corrections of typographical errors, or updates to contact information — the revised policy will be published at this URL with an updated "Effective Date" at the top of the page. Your continued use of the 92je platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is always available at 92je.com/privacy-policy. Players are encouraged to review this page periodically to stay informed about how 92je protects their personal information. If you have any questions about this policy or about how 92je handles your personal data, please contact our support team — we are available 24/7 and aim to respond to all privacy enquiries within five working days.